Arka Przymierza Terms of Service

1. General Provisions

These regulations define the rules for using the services of the Arka Przymierza company based in Warsaw at 44 Jerozolimskie Ave. We have been operating on the market since May 2016. We specialize in economic mediation, resolving disputes between partners, and communication risk audits for management boards. Our activity is not a legal service in the sense of a classic law firm. We are negotiators and mediators. We talk specifically about numbers and facts, and our goal is to work out an agreement that protects the value of your business.

By starting cooperation with us, you accept these rules. Honestly, we don't take every case. We only step in where we see a real chance for a settlement after an initial analysis. If we decide that the conflict is too deep or one side shows no will to talk, we will inform you straight. We close disputes, we open businesses – we don't drag out processes that do not promise success.

2. Scope of services provided

Arka Przymierza offers three main collaboration models. The first is mediation between partners, which usually closes in 3 to 5 sessions. The second is saving threatened transactions (M&A), where we act as an impartial link between the buying and selling parties. The third model is a communication risk audit. This process includes interviews with 9 key people in your organization and ends with a report indicating from 7 to 12 flashpoints in the boardroom.

In 2024, we helped finalize 14 transactions that were stuck at the final signature stage. Our average effectiveness is 83%. On average, we need 11 business days to lead parties to sign a concrete settlement. We act quickly because we know that every day of impasse means measurable losses for the operational part of the company.

3. Onboarding and payment procedure

Each collaboration starts with a free, 20-minute phone call or online meeting. At this stage, we check if we can help at all. If so, we propose one of our fixed pricing models. We talk specifically about numbers, so we apply fixed rates instead of unpredictable hourly fees. An initial diagnosis of your case costs 3,450 PLN net. A full Mediation Sprint costs 15,600 PLN net per project and includes up to 5 working sessions.

Payment for the initial diagnosis occurs in advance. In the case of a Mediation Sprint, payment can be divided into two equal parts. We issue VAT invoices with a 7-day payment term. We do not use subscriptions or hidden fees for travel within Warsaw. On average, one mediation session lasts 3.2 billable hours.

4. Confidentiality and mediation secrecy

Discretion is our standard, not a promise. All information provided to us during talks, sessions, and analyses is covered by mediation secrecy. According to Polish law, a mediator cannot be questioned as a witness about facts he learned during mediation unless the parties release him from it. We protect your data and dispute details with the utmost care.

Any working notes we take during sessions are destroyed upon completion of the project and signing of the settlement. Communication audit reports are delivered exclusively to the requester's hands in one copy. We do not store copies of these documents on external servers. Your information security is a priority for us because we know how sensitive boardroom disputes in holdings are.

5. Duties of the client and the mediator

We require honesty and the provision of reliable financial data from our clients. If the dispute concerns the valuation of shares or profit sharing, we must operate on true numbers from accounting. We commit to full impartiality. We do not take either side of the conflict – our client is the agreement, not a specific partner. If during the work we notice a conflict of interest on our side, we will immediately inform about it and stop the process.

Participation in mediation is voluntary. Each party can withdraw from talks at any time without giving a reason. We also reserve the right to end cooperation if we decide that the behavior of any side prevents reliable work or when there is an attempt to manipulate facts.

6. Disclaimer and lack of guarantee

Despite our 83% success rate, we do not guarantee reaching a settlement in every case. The result of mediation depends primarily on the good will of the parties to the conflict and their readiness to compromise. Arka Przymierza provides the method, neutral ground, and moderation of conversations, but does not make decisions for the partners. We are not responsible for business losses resulting from the failure to conclude a settlement or from decisions made by the parties after the end of our work.

We are not investment or tax advisors. Any arrangements worked out during mediation should be consulted with your legal department before the final signing of binding contracts. Our role ends at the moment of preparing the draft settlement or audit report. We save transactions on the edge, but the final signature always belongs to you.

7. Intellectual property

The methodology for conducting conversations, original sheets for analyzing communication blocks, and the structure of the risk audit constitute the intellectual property of Arka Przymierza. The client receives the right to use reports and draft settlements prepared specifically for him as part of the paid order. We do not agree to the copying of our working methods or making diagnostic tools available to third parties without our knowledge.

8. Complaints and applicable law

Any comments regarding our work should be directed directly to Marek Jastrzębski at biuro@arkaprzymierza-mediacje.pl. We respond within 3-6 business hours. We try to resolve any misunderstandings amicably – after all, that's our specialty. However, if a legal dispute arises, it will be resolved by the court competent for the seat of Arka Przymierza in Warsaw, in accordance with Polish law. Since 2016, we have not had a single court case with our client.

9. Changes to regulations

We reserve the right to update these regulations. New rules apply from the moment they are published on this page and concern newly concluded contracts. For projects in progress, the version of the regulations accepted on the day of starting cooperation applies.