Communication risk audit

Where is information leaking from your management board?

Communication errors between partners are not just a matter of emotions. We talk specifically about numbers. In October 2023, we analyzed the case of a logistics holding company where the lack of a clear record of arrangements from one meeting cost the company a 42,300 PLN contractual penalty. A risk audit allows you to catch such moments before an error becomes a fact. We check how emails circulate, who has access to key decisions, and where rumors originate that paralyze operational work.

9 stages of data flow verification

Our process lasts exactly 14 business days and is completely invisible to the rest of the staff. We focus on three areas: digital channels, paper document circulation, and direct communication at Jerozolimskie Ave. or in branches. We save transactions on the edge by indicating which information channel is leaking. We are not looking for the guilty for the sake of punishment, but we are looking for holes in the system through which strategic data leaks to the competition or lower-level employees.

A report that won't end up in a drawer

The result of our work is a PDF document usually consisting of 19 to 26 pages of specific conclusions. You won't find theoretical charts there. Instead, you will receive a list of 11 flashpoints that require immediate change. We point out, for example, that 14% of key management decisions are not in writing, which generates legal risk. Discretion is our standard, not a promise, which is why we deliver the report exclusively to the requester on an encrypted carrier.

• Identification of 8 main barriers in management board decision-making.
• Verification of the security of communicators used for margin discussions.
• Analysis of the last 4 internal company crises in terms of information errors.
• Recovery plan divided into 30-day and quarterly implementation.

We close disputes, we open businesses

Implementing the audit recommendations often ends months of friction between directors. It often turns out that the conflict does not result from bad will, but from using three different CRM systems that do not synchronize customer data. In one case we examined in February 2024, a simple change in the way sales were reported allowed each board member to recover 3 hours a week. This is real time that can be invested in development, rather than in explaining misunderstandings.

Perhaps we are not the cheapest option on the market, because our audits require the full commitment of two senior consultants with 9 years of experience. However, the cost of ignoring a data leak is usually 12 times higher than our invoice. We work in silence, without unnecessary presentations, focusing on what realistically protects your capital and peace within the organization.